Last updated: 30 September 2026
Protecting your personal data is important to us. This Privacy Policy explains what personal data is collected through the IT-Emergencies website, the purposes for which it is used, with whom it may be shared, and the rights you have in relation to your personal data.
1. Data Controller
The controller responsible for the personal data collected through this website is:
Runtime Consulting SINGLE MEMBER P.C.
Trading name: IT-Emergencies
G.E.MI. No.: 192181203000
VAT No.: EL803209480
EUID: ELGEMI.192181203000
Registered Address: 65 Panepistimiou St., 10564 Athens, Greece
Telephone: +30 697 284 4114
Email: info@it-emergencies.com
For any questions concerning the processing of your personal data, you may contact us using the details above.
2. Personal Data We Collect
When you use our contact form, we may collect:
- Your full name.
- Your company name.
- Your email address.
- Information you choose to include in your message.
We may also collect technical information relating to the use and security of our website, such as IP addresses, browser and device information, the date and time of access, and relevant server or security logs.
Please do not include passwords, login credentials or other confidential information that is not necessary for the initial assessment of your request.
3. How We Use Your Personal Data
The information you submit through our contact form is used for:
- Assessing your enquiry or request.
- Communicating with you.
- Providing information about IT services.
- Preparing a potential quotation or business engagement.
- Providing support where an existing business relationship is in place.
- Protecting the security and operation of our website and systems.
- Complying with legal or regulatory obligations where required.
Information submitted through our contact form is not automatically added to a mailing list and is not used to send newsletters or other direct marketing communications.
4. Legal Bases for Processing
Depending on the circumstances, the processing of your personal data may be based on:
Pre-contractual steps or performance of a contract: When you contact us to request information, a quotation or a service.
Legitimate interests: Where processing is necessary to maintain the security, protection and proper operation of our information systems.
Legal obligations: Where the retention or processing of certain information is required by applicable law.
Consent: Where required for non-essential cookies and analytics or advertising technologies.
5. Contact Forms and Data Retention
Personal data submitted through contact forms that does not lead to a business engagement is retained for up to three (3) months from the last relevant communication, after which it is deleted, unless there is a lawful reason requiring a longer retention period.
If an enquiry leads to a customer or contractual relationship, the relevant personal data may be retained for as long as necessary to provide the services, manage the business relationship, and fulfil tax, accounting or other legal obligations.
6. Hosting and Technical Service Providers
Our website is hosted using services provided by:
PrivateSystems Networks
As part of the operation and security of the hosting infrastructure, the hosting provider may process technical data, including IP addresses, server logs and data transmitted through the website.
We may also use other technical service providers, but only to the extent necessary for the operation, security, communication, performance measurement or maintenance of the website.
7. Google Analytics
We use Google Analytics to understand how visitors use our website, including which pages they visit and how they interact with those pages.
Where consent is required, the relevant analytics cookies and associated data collection are controlled through our consent management system.
You can accept or reject analytics cookies through our website’s cookie banner.
8. Google Ads and Conversion Tracking
We use, or may use, Google Ads conversion tracking to measure whether advertising campaigns result in specific actions on our website, such as the successful submission of a contact form.
The relevant advertising technologies are activated in accordance with the visitor’s consent preferences.
Google requires websites receiving traffic from the European Economic Area (EEA) to collect and communicate appropriate consent signals for certain measurement, advertising and personalisation functions.
9. Google Tag Manager
We use Google Tag Manager to manage scripts and tracking technologies used on our website.
Tags that require consent are activated in accordance with the preferences expressed by the visitor through our cookie consent mechanism.
10. CookieYes and Consent Management
We use CookieYes as our Consent Management Platform (CMP) to manage your preferences regarding cookies and similar technologies.
Through CookieYes, you can:
- Accept or reject non-essential cookies.
- Select specific categories of cookies.
- Change your preferences at a later time.
CookieYes supports Google Consent Mode v2 and can communicate consent preferences to Google tags.
11. Cookies
Our website may use the following categories of cookies:
Strictly Necessary Cookies
These cookies are required for essential website functionality, security and operation.
Analytics Cookies
These cookies help us measure and understand how visitors use our website.
Advertising Cookies
These cookies may be used to measure advertising effectiveness or support other advertising functions.
Functional Cookies
Where used, these cookies support additional website functionality and user preferences.
Non-essential cookies are used in accordance with the choices you make through our cookie banner.
12. Recipients of Personal Data
Where necessary, personal data may be accessible to:
- Authorised personnel of Runtime Consulting SINGLE MEMBER P.C.
- Our hosting provider.
- Email and IT infrastructure providers.
- Website security providers.
- Google, where Google Analytics or Google Ads are used.
- CookieYes, for consent management.
- Professional partners, where necessary for the provision of services or compliance with legal obligations.
We do not sell your personal data to third parties.
13. Transfers of Personal Data Outside the European Economic Area
Certain technical service providers used by our website may process personal data outside the European Economic Area (EEA).
Where such transfers take place, appropriate mechanisms and safeguards required by applicable data protection legislation are applied.
14. Personal Data Security
We implement appropriate technical and organisational measures to protect personal data against:
- Unauthorised access.
- Loss.
- Destruction.
- Alteration.
- Unauthorised disclosure.
Access to personal data is restricted to individuals and systems for which such access is necessary.
15. Your Rights
Under applicable data protection legislation, you may, depending on the circumstances, have the right to:
- Access your personal data.
- Request correction of inaccurate personal data.
- Request deletion of your personal data.
- Request restriction of processing.
- Object to the processing of your personal data.
- Request data portability.
- Withdraw your consent where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
To exercise your rights, please contact:
16. Right to Lodge a Complaint
If you believe that the processing of your personal data violates applicable data protection legislation, you may lodge a complaint with the competent supervisory authority.
In Greece, the competent authority is the:
Hellenic Data Protection Authority (HDPA)
17. Automated Decision-Making
We do not use information submitted through our contact forms for automated decision-making that produces legal effects or similarly significantly affects individuals without human intervention.
18. Changes to This Privacy Policy
We may update this Privacy Policy when our services, the technologies we use or applicable legal requirements change.
The date of the most recent update is displayed at the beginning of this page.